At Sundar Shaadi, your privacy is our highest priority. This Privacy Policy explains what information we collect, how we use it, and how we protect it. By using our app or website, you agree to the practices described in this policy.
Contents
1 Information We Collect
📋 Information You Provide
- Full name, date of birth, gender
- Phone number and email address
- CNIC number and a copy of your ID (for verification)
- Profile photo and selfie (for identity verification)
- Education, profession, and family background
- Religious preferences, sect, and lifestyle information
- City, district, and country of residence
- Any other information you voluntarily add to your profile
📱 Information Collected Automatically
- Device type, operating system, and app version
- IP address and approximate location
- Pages visited, features used, and time spent on the app
- Log data and crash reports
2 How We Use Your Information
- ✓ To create and manage your profile on the platform
- ✓ To verify your identity and ensure platform authenticity
- ✓ To suggest compatible matches based on your preferences
- ✓ To facilitate communication between matched users and their families
- ✓ To send you important notifications about matches and activity
- ✓ To improve our app features and user experience
- ✓ To respond to your support requests and complaints
- ✓ To comply with legal obligations and prevent misuse of the platform
4 Data Security
We implement industry-standard security measures to protect your personal information, including end-to-end encryption for messages, secure HTTPS connections, and restricted access to personal data within our team. Only authorized personnel involved in the verification process can access identity documents, and they are bound by strict confidentiality obligations.
While we take every precaution, no system is 100% immune to security risks. We encourage users to use strong passwords and report any suspicious activity immediately.
5 Data Retention
- 📅 Your profile data is retained for as long as your account is active.
- 🗑️ If you delete your account, your personal data will be removed within 30 days, except where retention is required by law.
- 📁 Verification documents (CNIC scans) are deleted within 90 days after your account is closed.
- 📝 Transaction and payment records may be retained for up to 5 years for legal and financial compliance.
6 Your Rights
👁️
Right to Access
You can request a copy of the personal data we hold about you at any time.
✏️
Right to Correction
You can update or correct inaccurate information directly in the app or by contacting us.
🗑️
Right to Deletion
You can delete your account and request erasure of your personal data at any time.
📤
Right to Data Portability
You can request your data in a structured, readable format by contacting our support team.
🚫
Right to Opt-Out
You can unsubscribe from marketing emails and notifications at any time.
8 Children's Privacy
Sundar Shaadi is strictly for users aged 18 years and above. We do not knowingly collect personal information from anyone under 18. If we discover that a minor has registered on our platform, the account will be immediately suspended and all associated data deleted. If you believe a minor is using our platform, please contact us immediately.
9 Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page and notify users via the app or email. We encourage you to review this policy periodically. Continued use of Sundar Shaadi after changes are posted constitutes your acceptance of the updated policy.
10 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Your Trust Matters to Us
We are committed to keeping your data safe. If you ever feel your privacy has been compromised, reach out to us immediately.